All Systems Operational

Chartbeat Publishing - Realtime Dashboards Operational
Chartbeat Publishing - Historical Dashboards Operational
Chartbeat Publishing - Conversions Operational
Chartbeat Publishing - Heads Up Display Operational
Chartbeat Publishing - Headline and Image Testing Operational
Chartbeat Publishing - Reports Operational
Chartbeat Publishing - Advanced Queries Operational
Chartbeat Publishing - Recommendation Engine Operational
Chartbeat Publishing - Settings Operational
Chartbeat Mobile App Operational
Datastream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Historical, Conversion, Recommendations, Data Lab, Cohorts, Reports and Advanced Queries Sep 18, 2025 21:00-22:00 EDT

We'll be conducting database maintenance on some of our systems for approximately 1 hour. During this maintenance period, customers may experience brief delays.
Posted on Sep 17, 2025 - 18:00 EDT
Sep 17, 2025

No incidents reported today.

Sep 16, 2025
Issue with Advanced Queries
Resolved - This incident has been resolved.
Sep 16, 07:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 23:17 EDT
Investigating - We are currently investigating an issue that is preventing users from running Advanced Queries reports.
Sep 15, 20:56 EDT
Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Scheduled Maintenance: Historical, Conversion, Recommendations, Data Lab, Cohorts, Reports and Advanced Queries
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 EDT
Scheduled - We'll be conducting database maintenance on some of our systems for approximately 1 hour. During this maintenance period, customers may experience brief delays.
Sep 9, 14:47 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Historical Data Bug
Resolved - Corrected data has been backfilled in the Reports Dashboard (chartbeat.com/reports/dashboard/) for dates August 18 - 23. Reports for July 23 through August 17 will not be viewable from the dashboard.

This issue is now fully resolved.
Sep 4, 12:30 EDT
Update - Corrected data has been backfilled in Historical, Advanced Queries, Conversion, Data Lab, and Cohorts.

We are working on the fix to regenerate reports with corrected data in the Reports Dashboard interface (chartbeat.com/reports/dashboard) for dates July 23 - August 22. Corrected reports will not be reissued via email for subscribed users, but can be accessed from the Reports Dashboard once this process is complete.
Aug 25, 13:07 EDT
Update - Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.
Aug 22, 18:30 EDT
Identified - We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces:

- Historical Dashboard
- Reports
- Advanced Queries
- Data Lab
- Cohorts
- Conversion

Current Status:
We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC.

Next Steps:
We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.
Aug 22, 16:11 EDT
Sep 3, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage